Support
Need a hand? Most answers are below. If not, just email us.
Contact
Email is the fastest way. If you are reporting a bug, include your device and app version (in Me → Settings).
Send an emailDelete your account
You can delete your account right in the app:
- Open Furi and go to the Me tab.
- Tap Settings.
- Tap Delete account and confirm.
Your account and everything tied to it (notebook, review schedule, watch history, coins, items) is deleted permanently, right away, and cannot be restored. A Furi Pro subscription is not cancelled with it — cancel it in the App Store or Google Play.
Can’t open the app? Email us from the address you sign in with, subject "Delete account", and we will delete it for you and confirm.support@furiapp.com
Ideas & bug reports
The app has an Ideas & feedback board (Me → Settings): send ideas, report bugs and vote for what you want next. Fully anonymous.
Frequently asked questions
How much does Furi cost?
Furi starts with a free trial of Furi Pro; after it, a monthly or yearly plan keeps every feature. No ads, and you can cancel anytime in the App Store or Google Play.
Can I start from zero?
Yes. When you start, you pick your level, from "Brand new" (no hiragana yet) to "N2 or above", and Furi suggests videos and lessons to match.
Can I buy coins with money?
No. Coins and shards are earned only by learning, have no cash value and can’t be moved between accounts.
A subtitle or translation is wrong?
Subtitles, translations and readings are generated automatically, so they are sometimes wrong. Tell us on the in-app feedback board, with the video’s name.
How do I cancel Furi Pro?
Go to App Store or Google Play settings → Subscriptions → Furi. After cancelling, you keep Pro until the end of the period you paid for.
Does Pro renew automatically?
Yes, every period until you cancel. Cancel at least 24 hours before the next one.
What if I change phones?
Sign in with the same Google or Apple account — your learning data follows your account. For Pro, tap "Restore purchases" on the Furi Pro screen.